Dispatch Information

– All ‘In Stock’ orders that are received by total-hockey before 2pm GMT, placed online or ordered by telephone are dispatched the same day.

– Some small items which are ordered can be dispatched up to 5pm on the day of order when possible.

– We will also dispatch small items on a Saturday morning up to 12noon.

– Orders placed over the weekend or over Bank Holidays will be dispatched the first working day after the holiday.

– Delivery times vary depending on where the goods are being sent to and the type of service that has been selected by the customer.

– Free Postage items will be sent the cheapest way possible and therefore may take a few days longer to arrive.

– From time to time please note that we may send your packages separately. This is to keep your costs to a minimum and to give you the best service possible.
Specific Postage Methods
Based on your current basket total and an approximate basket weight of 0 grams

DPD Euro Zone 1
This includes the following countries : Belgium, France, Germany, Luxemburg & Netherlands. Euro Zone 1 delivery is approx. 3 working days.

STANDARD DELIVERY

At thurso-hockey.com, we work with BPOST. We aim to ship your package within 3 business days, which may be delayed to 5 business days. After shipment of the package, you will receive an email including a track & trace code. With this code, you can follow the delivery status.

ATTENTION! If you haven’t received your package after 10 business days, something went wrong. Contact our customer service via sarah@thurso-hockey.com and we will help you.

SHIPPING RATES

BENELUX €5
FRANCE €5
UNITED KINGDOM €7,5
GERMANY €7,5
REST EUROPE €12
REST WORLD €22,5